Klantenservice
Klantenservice
Customer service
Can I bring someone to the intake appointment?
Yes, you can. Please let us know beforehand. A second person being present will usually result in more questions being asked (this is good!), and thus we might schedule a bit more time. If this person is interested in treatment as well, then we need to book a separate intake appointment for him/her.
Can I bring my child?
Yes, but please let us know beforehand. We will make sure that someone can keep an eye on your child when he/she is playing in the waiting area.
Can I bring someone to the regular appointments?
Preferably not, it is easier for your practitioner to concentrate on treatment without a second person being present in the room.
Is it easy (free) to park in front of the door?
Generally, there will be parking spots available in front of the door/on the street.
On-street-parking on the Zeesluisweg (only on the side of our practice) is free until 18.00 hrs. Between 18.00 – 24.00 hrs it is required to pay for parking. NOTE: In the rest of the district payment is required from 13.00 – 24.00 hrs. Please take this into consideration if you booked a long appointment!
Can I leave my bicycle inside?
No, unfortunately this is not possible.
Are you accessible by wheelchair?
Yes, our new location (Zeesluisweg 78) is accessible by wheelchair.
Will I always be treated by the same practitioner?
This is possible if you wish. Please specify when booking your appointment.
Can the costs of treatment be reimbursed by my health insurance?
If you have a referral from your GP (for transgender patients a referral from your gender therapist will suffice) you can approach your health insurance company. The referral must clearly mention which area requires hair removal. Generally speaking, hair removal through laser/IPL and electric treatments are only reimbursed for the face.We are a member of the society for beauticians ANBOS registered under number 22834 under the specialisation of HAIR REMOVAL (ONTHARINGSTECHNIEKEN) and electric epilation (ELECTRISCH EPILEREN) with AGB code 89-003474. Since the rules and regulations frequently change, it is best to contact your health insurance company.
More information about health insurance reimbursement can be found here.
Is there a location near me?
We currently have one location only at the Zeesluisweg 78 in the Hague. We have chosen not to expand our business to be able to deliver the highest quality of treatment.
Are the products used by Briez cruelty-free (free of animal testing)?
We are happy that you ask! Awareness is important where animal testing is concerned. Yes, the products used and sold by Briez are (whenever possible) cruelty-free.
Cancellation policy
The sooner, the better!
Please let us know as soon as possible if you won’t be able to come to your appointment (e.g. you feel a flue coming on). Once you receive a confirmation from us, the cancellation has been successfully processed. Cancellation is possible 24/7 through SMS/WhatsApp 06 24902749 and by a phone call during opening hours.
Cancel one full working day prior to your appointment
Please make sure that there is at least one working day between your cancellation and your scheduled appointment. If possible even more. This will allow us to readjust our schedule and give those on a waiting list the opportunity to come.
Examples:
Appointment on Monday: cancel by Thursday (week before)
Appointment on Tuesday: cancel by Saturday (week before)
Appointment on Wednesday: cancel by Monday
Cancellation rates
If you do not cancel on time, we will unfortunately have to charge you the following rates:
35 euros for an intake appointment
35 euros for a < 60 minutes treatment
60 euros for a > 60 minutes treatment
In case of a no-show or if you decide on a shorter treatment while having booked a longer one, we will have to charge you the full rate mentioned in the cost estimate.
We help you remember
We will send you a reminder beforehand. Please read this reminder carefully, as it may contain some alterations or specific requests.
If you do not receive a reminder (by SMS, Whatsapp or Email), please contact us so that we can check for any potential mistakes/miscommunications in scheduling. Also, if there is a different time/date listed in your reminder, contact us to (re-)confirm.
This reminder is an extra service. You remain responsible for honouring the appointment. Please inform us on time if your mobile number has changed.
Busy evenings
Our evening schedule fills up quickly, especially in the winter and spring. So please do not wait too long to book or cancel your appointment.
Intake appointments can, however, be planned quickly because we do them parallel to treatments.
If treatment cannot take place
If you do come to the scheduled appointment but we cannot treat you because your skin is still too tanned or because a new contraindication has come up that we were not informed of, we will charge for the reserved time.
To be on the safe side, please check all the information provided here:
Preparation
Contraindications
Circumstances out of your control
We assume that there is always a good reason for cancelling an appointment. However, we cannot be the bearers of others’ misfortune, however serious it may be. We cannot fill the gaps in our schedule, this would mean an additional cost of €35,- for everyone. Not a day goes by without at least one client having trouble of some kind. It takes much time and effort to restructure and reschedule appointments. Therefore, if we receive a cancellation or if someone does not show up, we apply above-mentioned cancellation rates without discussion or announcement. You will also receive a hard-copy of our cancellation policy and rates with your appointment schedule card. The bill will be sent to you, or if you have another appointment, you will be able to pay at that time.
Consequences of changing appointments frequently
If you change your appointment more than three times, we would prefer not to make a new appointment with you a long time in advance. Rather, we would request you to contact us close to the time that is suitable for you so that we can see if we have a gap in our schedule to book for you. In other words, we will be placing you on a waiting list.